Known Issues and Solutions

 

I don't see Vanguard in the EVE Launcher

Check whether you are using the latest EVE Launcher. Vanguard is only available on the latest launcher versions 1.2.8 and above.

You can download the latest launcher by following this link: https://www.eveonline.com/download 

Once you have downloaded the latest launcher you should be able to see EVE Vanguard.

 

My account is Alpha and I cannot start Vanguard

Vanguard is only available to play for players with an active EVE Online Omega account. If you already have an EVE Online account you can log in and upgrade it to Omega by following this link: https://www.eveonline.com/omega 

If you do not yet have an EVE Online account, you can create one for free and then upgrade it to Omega: https://www.eveonline.com/signup

If you recently upgraded your account to Omega but it still shows as Alpha in the launcher then try re-adding your account to the launcher. 

 

My Vanguard download starts, stops, and starts again

If your Vanguard download is stuck or appears to be in a loop, try force-quitting the EVE Launcher from Task Manager. Once the Launcher has been restarted the Vanguard download should begin again and complete normally.

If the issue persists restart your computer and open the EVE Launcher again to allow the download to begin.

If the problem continues then you may need to add the following web sites as exceptions in your security applications.

launcher.evevanguardcf.com
status.production.evevanguardtech.com
gateway.production.evevanguardtech.com

 

I can see Vanguard but it won't launch

Make sure you are running the Latest Version of Windows 10 (At least v21H2/19044) and have at least the Minimum Specifications required to play EVE Vanguard.

Then in the Launcher settings, click Verify Game Files > Download Full Game Client > Check for Game Update.

Once the full game client has been downloaded and updated Vanguard should be able to launch

 

Intel Graphics Cards and Vanguard

Intel Graphics card support for Vanguard is incomplete and you may experience some issues when attempting to launch or play the game with Intel Arc GPUs.

 

Intel CPUs and Vanguard

There is a known issue with Intel’s 13th and 14th generation CPUs when combined with some motherboards which have unsafe default power settings causing the CPUs to fault under certain loads.

This is something that is impacting most recent Unreal Engine games (you can find these reports via a Google search), including EVE Vanguard. If you have a 13th or 14th generation Intel CPU (e.g. 13900, 13700, 14900, 14700) and you are getting frequent crashes when playing games or stress intensive software such as Cinebench or Prime95, then please read the statement from Epic Games / RAD Game Tools here.

CCP accepts no responsibility for any issues or damage caused by changing your BIOS settings, this is all done at your own risk however, we hope these solutions improve the stability of your platform.

 

I encountered a gameplay bug in Vanguard

Any bugs you encounter while playing Vanguard may be reported through the EVE Launcher by opening the Settings menu and clicking "Report a Bug".

 

I'm trying to form a squad with a friend, but they are not appearing as online despite being in-game.

Make sure that both of you are playing in the same region. See this help center article on how to change regions.

 

Operating System Support

For this instance of the EVE Vanguard First Strike playtest the only supported operating systems are Windows 10 / 11 64-bit. 

 

Uninstalling Vanguard

On PC, You can delete Vanguard by doing the following:

  1. Navigate to C:\EVE\SharedCache and delete the following files
    • eve-vanguard-sisi
    • eve-vanguard-tq
    • index_vanguard_singularity
    • index_vanguard_tranquility
  2. Navigate to C:\EVE\SharedCache\ResFiles
  3. Delete all files that contain 7 digit numbers
  4. Empty your recycle bin

On Mac,

  1. Navigate to Library\Application Support\EVE Online\SharedCache and delete the following files
    • eve-vanguard-sisi
    • eve-vanguard-tq
    • index_vanguard_singularity
    • index_vanguard_tranquility
  2. Navigate to Library\Application Support\EVE Online\SharedCache\ResFiles
  3. Delete all files that contain 7 digit numbers
  4. Empty your trash
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